Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.

+ create group

MY RESOURCESmore

Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.

+ add resource

Online Users=0

Resources you may like

The Economic Necessity of Customer Service

Share within ITmb

Share This Resource

Share with: Connections

or

Share with: Groups

In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on? Top customer service recession-busting strategies that cut costs and generate more revenue include: proactive chat, agent-customer co-browsing, online customer communities, unified communications, and multichannel knowledge management.

Written by: Forrester Research, Inc.; Hosted by: ATG.

Keywords

The Economic Necessity of Customer Service, Art Technology Group Free White paper, Art Technology Group, Inc., Recession, cost cutting, proactive chat, agent-customer co-browsing, online customer communities, unified communications, and multichannel know

Offered by

The Economic Necessity of Customer Service

URL

Files

The resource is available from the link above.

Bookmark to

My ITmodelbook add

Group ITmodelbooks

The Economic Necessity of Customer Service

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite