Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.

+ create group

MY RESOURCESmore

Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.

+ add resource

Online Users=0

Resources you may like

Leveraging Proactive Communications in Travel & Tourism

Share within ITmb

Share This Resource

Share with: Connections

or

Share with: Groups

Necessary cost-cutting by airlines has diminished the on-board customer experience, making communication a key differentiator of quality and service. Download Leveraging Proactive Communications in Travel & Tourism to learn how travel-related operators are using outbound IVR , SMS, and other automated messaging to facilitate check-in, cancellations, and upgrades—upping customer satisfaction and loyalty, and lowering inbound call volume.

Learn how proactive communications can help you:
Maintain contact with on-the-go customers about check-in, seat upgrades, and changes to flights
Reduce contact center costs while propagating your brand
Segment customers and reach them on their preferred channel
Join a rapidly growing number of travel-related companies using this technology to create a level of communication and service that would be difficult to afford with live agents.

Keywords

Leveraging Proactive Communications in Travel & Tourism, Genesys, Genesys Complimentary White Paper, travel and tourism industry

Offered by

Leveraging Proactive Communications in Travel & Tourism

URL

Files

The resource is available from the link above.

Bookmark to

My ITmodelbook add

Group ITmodelbooks

Leveraging Proactive Communications in Travel & Tourism

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite